Shipping and returns

A. Sending parcels from the Czech Republic abroad

For sending our seed orders we mostly use the services of Česká pošta, which is the only Czech carrier that delivers to all countries in the world.
and is still the cheapest option from our customer’s point of view (of course, sometimes there are also some problems with shipments as with all other carriers).

We use two main variants of Czech Post services for sending parcels:

1. Variant Universal RR Registered Priority Mail (economic variant, by air, includes RR tracking number) with a maximum weight of up to 2 kilograms.
Packed seeds are first placed in a small, very strong cardboard box and then in a protective bubble envelope.
Your „explicitly requested EU (CZ) phytocertificate“ and also, if you supply us electronically your „Import permit“ issued by the authorities in your country, all necessary we will reliably added directly to your shipment before it is sent.

* here will be photo 1+photo 2 „Practical example of a packed RR seed shipment before shipment“

As of 19.1.2023 we have newly and permanently introduced a special promotion „Your favourite RR registered mail with tracking number Postage permanently free“.

Special shipments, such as EMS courier mail, are only ever made at the customer’s request and are not covered by this free promotion. For the vast majority of shipments worldwide, we use this basic, simple and very reliable type of RR registered mail with tracking number.

The minimum value of your seed order to apply the special permanent promotion type RR free postage must be 500 CZK (equivalent to 20 EUR) or (equivalent to 22 USD).

2. EMS variant (more expensive but faster variant, by air, includes RR tracking number) with maximum weight up to 30 kilograms
The packed seeds are always placed in a very sturdy cardboard box, economically chosen according to the size of your order
Your „explicitly requested EU (CZ) phytocertificate“ and also, if you supply us electronically your „Import permit“ issued by the authorities in your country, all necessary we will reliably added directly to your shipment before it is sent.

B. Tracking of shipments from the Czech Republic to foreign countries

*Czech Post’s English link for tracking shipments abroad : https://www.postaonline.cz/en/trackandtrace
Here you will see the path of your shipment from our home company to the air loading in Prague with information about the date of dispatch of your shipment to the destination country

* Link to 17track.net, a special foreign service for tracking shipments abroad : https://www.17track.net/en
Here you can choose your native language and you can search for your shipment in more detail in your country, very useful website for finding shipments

* If your parcel hasn’t arrived (now in these more difficult times you have to be much more patient for a possible longer delivery time),
let us know and we’ll preemptively start a claim procedure with the Czech Post first, they’ll often follow up after this urgency